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CHRISTUS Santa Rosa Hospital – Alamo Heights Receives 2017 Press Ganey Guardian of Excellence Award for Patient Experience November 10, 2017

CHRISTUS Santa Rosa Hospital – Alamo Heights (CSRH-AH) is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year.

CHRISTUS Santa Rosa Hospital – Alamo Heights has an ongoing, dedicated focus around the patient experience. “It’s an incredible honor to be recognized for the third year in a row by Press Ganey for Patient Experience,” said Julie Seale, Administrator, CSRH –AH. The patient care experience is a team effort; it’s communication at every level. Our patients even hear from us after discharge in the form of a thank-you note and a phone call.”

CHRISTUS Santa Rosa Health System, Dean Alexander, President and CEO, commented, “I want to congratulate the CSRH-AH team for earning this outstanding award. The fact that they’ve earned this award for three years running is testament that they take to heart the CHRISTUS mission, to extend the healing ministry of Jesus Christ.”

Mr. Alexander added, “The award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience.”

"We are proud to partner with CHRISTUS Santa Rosa,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, CSRH-AH continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of healthcare.”