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We welcome comments about your experience as a patient at any of our facilities for questions, comments, or suggestions. We want to hear from you when we do things right. But, we also need to know when we can improve our service.

Guest Services

At CHRISTUS Southeast Texas Health System, we strive to deliver patient care in a professional and courteous manner, respecting the dignity and rights of our patients. Our guest services and patient advocate program is designed to assist patients and family members by providing a structured approach to resolving complaints, forwarding suggestions and routing compliments.

CHRISTUS Southeast Texas -St. Elizabeth
2830 Calder St., Beaumont, TX 77702-1809
Phone: 409.892.7171 

Fax: 409.924.3959

Fax to request medical records: 409.899.8195

CHRISTUS Southeast Texas - St. Mary
P.O. Box 3696
3600 Gates Boulevard, Port Arthur, TX 77642 
Phone: 409.985.7431

Fax: 409.924.3959

Fax to request medical records: 409.899.8195

CHRISTUS Southeast Texas- Jasper Memorial Hospital
1275 Marvin Hancock Dr., Jasper, TX 75951-4985
Phone: 409.384.5461

Fax: 409.924.3959

Fax to request medical records: 409.899.8195

Office Hours

Monday through Friday

8:00 a.m. to 4:00 p.m.

CHRISTUS Health is committed to excellence in quality of care and operational outcomes, and has established a confidential tool for addressing problems or concerns raised by Associates, patients, patient's representative, physicians, vendors or a member of the community.

If you are aware of any problem or concern, or suspected violations of laws or of CHRISTUS Health policy, you are encouraged to use either the Integrity Link website or call the confidential Integrity Line at 1-888-728-8383. Issues may be reported 24 hours a day, 7 days a week.

Convenient, free parking is available at all CHRISTUS Hospital-St. Elizabeth and St. Mary locations, and complimentary valet parking is available Monday-Friday at St. Elizabeth's main entrance and at the CHRISTUS Outpatient Pavilion in Beaumont. 

  • Medical Records
  • Hearing Disability Assistance Information
  • CHRISTUS Integrity Link