COVID-19

CHRISTUS Ochsner Southwest Louisiana is fully equipped to provide safe, quality care to our communities. Learn More

Visitor Guidelines

Revised changes: 1/20/2021

MASK AND TEMPERATURE CHECKS

  • Medical Staff, Associates, Patients, Visitors and Vendors must be masked upon arrival to the entrance doors. Exception: Children under 2 years of age. Nose and Mouth must be covered, especially in public areas. If person refuses entry will not be allowed.
  • Temperature checks are required
  • Screeners ask the following COVID questions and make mask statement

(1) Have you recently been in COVID quarantine? Must be over 10 days to admit with no current symptoms (see below).

(2) Refer to visual poster and ask are you experiencing any of the following symptoms: Fever =>100.4, Chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headaches, New loss of taste or smell, Sore throat, Congestion or runny nose, Nausea or vomiting or Diarrhea. If the answers to any of these questions is YES patient/guest cannot be admitted.

(3) You are required to wear a mask covering your nose and mouth while you are indoor the facility.

VISITORS

One (1) visitor. Visitor may be switched out, but only 1 visitor in a patient’s room at a time

  • Alternate visitors will be required to wait outside the hospital (not in waiting rooms, lobby or cafeteria)
  • Children up to age 17 will be permitted with parent/guardian for non-Covid patient (and are not considered in count)
  • Clergy will be allowed in to see any patient at the request of the patient or family. Clergy will not be in the count
    as one (1) visitor and are allowed in the facility 24/7 to all Units except ICU. Notify the Unit Charge or Director
    of their name and the patient they are visiting. Clergy must remain masked at all times and check in with the
    nurse’s station. If they are going into a restricted area that floor will provide appropriate PPE>
  • Cafeteria Patients, Visitors, Vendors and outside individuals are not permitted to sit down and eat in the
    Cafeteria. Visitors can take food back to a patient’s room. Staff can eat in cafeteria but need to social distance.
  • Leaving Campus – Visitors leaving the campus should turn in their visitor tag unless they plan on coming back
    within the daily visiting hours.

VISITING HOURS

AREA                                VISITATION                                HOURS
Med/Surg & Rehab   1 visitor per patient at a time      8a-8p daily

ICU                                   NO Visitors                                    N/A

ED                           1 visitor for non Covid patients          24hrs
Unit 51                                NO Visitors                               N/A
Labor & Delivery         1 designated support person* 24hrs and 1 designated visitor 8a-8p daily
NICU                           Parents only 24 hrs.
Procedure                    Areas 1 visitor

Minors will have both parents/guardians permitted 24 hours
(One guardian will need to remain with minor during stay)
End of life exceptions will be made on case/case basis, however in-room visitors should be limited to no more than two at a time. ICU contact Director 491-7124 or ICU Desk 491-7723 for permission
Isolation patients will remain with restricted visitation.
Exceptions may be made on case-by-case basis by Chief Medical Officer, Chief Nursing Officer 491-7730 (Monday-Friday 8am-5pm) or call Operator for Administrator on Duty (after hours and weekends). ICU - contact Director 491-7124 or ICU Charge Nurse 491-7723 for permission.

WHAT IS A DESIGNATED SUPPORT PERSON

  • Designated support person is individual identified to stay with patient 24/7 due to need to support patient in activities of daily living, communication or other deficit.

Updated COVID-19 Visitation Policy and Upcoming Events: 

All Medical Staff, Associates, Patients, Visitors and Vendors are required to wear a mask upon entering and while in all CHRISTUS facilities and will continue to be screened and receive a temperature check.

New Visiting Hours 8a-8p daily (except ICU, NICU and L&D *see times)

Patients in most areas can have 1 visitor at a time. Children will be permitted with parent/guardian for non-Covid patient.

Visitor may be switched out, but only 1 visitor in a patient’s room at a time. Alternate visitors will be required to wait outside and not in hospital waiting rooms, lobby or cafeteria.

Entrances: St. Patrick – Main Entrance        Lake Area - Day Surgery Entrance
5:00 am– 8:00 pm – Monday through Friday
8:00 am – 8:00 pm – Saturday through Sunday
ER Entrance – daily after 8:00 pm both campuses

Visiting hours and 1 visitor at a time (unless otherwise noted) will be as follows & during designated times:

o Med/Surg & Rehab   1 visitor per patient at a time        8a-8p daily
o ICU                            1 visitor per patient at a time       9a-10a & 5p-6p daily*
o ED                             1 visitor/ED visit
o L &D                          1 designated support person       (24hrs)*
                                     & 1 designated visitor                  8a-6p daily*
o NICU                         Parents                                        NICU visitation*
o Procedure Areas        1 visitor/procedure/visit
o Minors will have both parents/guardians permitted          24 hours
(One guardian will need to remain with patient during stay)
o End of life exceptions will be made on case by case basis, however in-room visitors
should be limited to no more than two at a time.
o Isolation patients will remain with restricted visitation.
o Exceptions may be made on a case by case basis with CMO/CNO review

What is a designated visitor?

  • Designated support person is any individual identified to stay with patient 24/7 due to the need to support patient in activities of daily living, communication or other deficit.

Visitors will be screened upon entry into the facility and will be required to present with their mask upon arrival and wear it at all times, especially when leaving the patient room, in hallways and in public areas. Entry will not be permitted if not wearing a mask. Visitors will be permitted:

o in pre-op/pre-procedural & post op/post procedural space as permitted (Pre-COVID)
o allowed in inpatient patient rooms
o to leave and return to the campus during designated visiting times as well as leave the
room to go to cafeteria to get food and return.

UPCOMING HOLIDAYS
Departments avoid “family style” gathering at meal times.

Admitting – SPH and LAH
Admitting: Closed on Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day.
ER Admitting: During these holiday closures all Associates, Medical Staff, Patients and Visitors should check in through ER Admitting.

COVID SCREENING

SPH
Screeners will be open normal hours at St. Patrick from 5am – 8pm Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day.

LAH
Screening: Closed on Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day, New Year’s Eve and New Year’s Day.
ER Admitting: During these holiday closures all Associates, Medical Staff, Patients and Visitors should check in through ER Admitting.

SELF-SCREENING
Look for upcoming directive and communication on Associate and Medical Staff self-screening process.

We continue to be vigilant in responding to the changing situation with COVID-19 response. Thank you for all you do to help us extend the healing ministry of Jesus Christ.

 

Universal Masking

The health and safety of our patients, visitors, Associates and our communities remain of utmost importance. Beginning Monday, April 6, patients and visitors will be required to bring their own mask to wear while in our hospitals or outpatient clinics. You can learn more about how to make your own cloth masks by visiting the CDC website. Our health professionals providing care for presumed COVID-19 or known COVID-19 patients are expected to wear N95 respirator masks. Hospitalized patients do not have to wear a mask while in their rooms.

Our Locations

CHRISTUS Ochsner Lake Area Hospital
4200 Nelson Road
Lake Charles, Louisiana 70605

CHRISTUS Ochsner St. Patrick Hospital
524 Dr. Michael Debakey Drive
Lake Charles, Louisiana 70601