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Telemedicine FAQ

  • What is an on-demand virtual visit? How do I schedule? How does it work?
  • Can I be seen as a new patient in a video or telephone visit?
  • Can I be seen for any reason in a video or telephone visit?
  • Why is it important I have a MyChart account?
  • Does my insurance cover video and telephone visits?
  • Who do I call with questions or issues with using MyChart or setting up a video visit?
  • Is CHRISTUS Trinity Clinic offering telemedicine visits?
  • Can I still see my doctor in the office?
  • How can I prepare for my video or telephone visit?