Patient Safety

Putting the patient’s health and safety first is not just a slogan at the Louis & Peaches Owen Heart Hospital; our record speaks for itself. Our number one priority is safeguarding your health. How can you help? Be informed and take part in all of your health care decisions.

Learn more about our outstanding safety record.

Patient Advocacy

At CHRISTUS Trinity Mother Frances Health System, we care about you. We are proud to be ranked among the top 10% of hospitals in the nation for outstanding patient experience.

This distinctive honor is taken seriously at the Louis & Peaches Owen Heart Hospital, too. Your opinion counts, and our care team is here to provide you with exceptional service to you and your family.

Partners in Care

Patients need to stay informed about medications, diagnoses and treatment. Research shows that patients who do not know or ask about their health care are less likely to accept the doctor’s choice of treatment and are less likely to do what they need to do for the treatment to be successful.

Communication between a patient and their caregiver can help minimize the complexity of health care and increase the potential for positive outcomes.

What you can do:

  • Print out a Medication Wallet card
  • Ask questions. It is OK to ask questions and expect answers that you understand. Speak up if you have concerns.
  • Ask a family member or friend to be your advocate, as you never know when you might need someone who can help get things done or speak for you if you're unable.
  • Make sure you have provided your caregivers with all of your health information, as these details can affect the way you respond to medication and other treatments.
  • Make sure you know which doctor is in charge of your care to ensure all of your health issues are known.

While in the hospital

  • Make sure you have a hospital-issued ID bracelet. Ask your caregivers for assistance if this is missing
  • Make sure your ID bracelet information is correct and call attention to your care team if anything is incorrect
  • Ask your doctor to explain your treatments and medications you will be using at home to ensure proper aftercare
  • Ask about test results, even if you haven't received a call yet
  • Be an active member of your health care team and make sure you understand your condition and care

Your care matters to our teams. For other concerns or information about your care or the care of a loved one, call us today at (903) 591-6020.