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Visitation Guidelines

Visitation Guidelines

CHRISTUS Trinity Mother Frances supports the patient’s right to choose their own visitors and determine the support system that best protects the privacy and safety of our patients while increasing the healing process.

Family members and support persons play a vital role in the health and well being of our patients and are welcome 24 hours a day.

However, some restrictions to visitation may occur based on clinically appropriate situations such as:

  • Visitation during a medical and/or surgical procedure if clinically necessary
  • When there may be infection control issues (children or adult visitors who are sick or have fever that may pose a risk to health care works and patients, or infectious patients that may pose a risk to visitors)
  • When visitors may interfere with the care or healing of other patients, such as patients in a semi-private room setting
  • Disruptive or violent behavior of a visitor, including behavior that presents a direct risk or threat to patients, staff or others in the immediate environment
  • A court order limiting or restraining contact
  • Substance abuse treatment protocols that restrict visitation
  • A patient or legal guardian (if patient is under age or becomes incapacitated) requests restricted visitation
  • A crisis or special situation is identified by hospital administration
  • The physical space surrounding the patient's care area is limited and therefore limits the number of visitors
  • Individuals with a positive criminal background screen may not be permitted in secured areas of the hospital (i.e. Neonatal Intensive Care Unit and Pediatric Unit)
  • Children under the age of 12 who are visiting must be supervised by an adult other than the the patient at all times. Children may not be left in the care of the patient. For their safety, children are not to be left unattended in lobbies, patient rooms or waiting areas.
  • Children who are sick or have a fever are discouraged from visiting for the safety of other patients and visitors

Maternity, NICU, Mother-Baby  & Pediatric Guidelines

Our Mother/Baby and Pediatric floors are secure patient areas, which means they remain locked at all times.

All visitors (including significant others and family members) are requested to proceed to the main lobby of CHRISTUS Mother Frances Hospital — Tyler for registration for the following areas: Labor and Delivery (The Birth Center), Mother-Baby Unit, The Children's Center on 3rd floor, and the Neonatal Intensive Care Unit (NICU) on 2nd floor. Please do not go directly to these areas for registration.

At the Registration Center located across from the Gift Shop in the main lobby, visitors will be asked to show an official government photo ID if they are older than 16. Once registered, visitors will be given a color-coded day pass that they are required to wear to gain entrance into the units. When the visitor arrives at the unit with a correct day badge, they are requested to use a phone located outside the doors to these areas and state whom they are visiting in order to be allowed entrance. When visiting on multiple days, visitors must stop by Registration in the main lobby each morning for a new color-coded badge.

Preventing Risks and Infection

For our patients' well-being, we ask visitors to please use good judgment and avoid visiting the hospital if you think you may be unwell.

Individuals should not visit if they exhibit any signs or symptoms of infection or illness.

  • Signs and symptoms of the flu or flu-like illness, including:
  • Fever >100º with one (1) of the following:
  • Runny Nose
  • Cough
  • Sore throat
  • Upper respiratory infection
  • Nausea/Vomiting/Diarrhea
  • Fever within the last 24 hours

Please do your part to reduce the spread of germs that you make you and others sick, whether you are at home or visiting someone in the hospital.