For those who do not have access to a device with a camera for a video visit, call us directly at 210-704-4708 

The clinic will call you with the code 15 minutes prior to your appointment so you can be ready to go at your scheduled time.  To schedule a telemedicine visit, call 210-704-4708.

1. Call 210-704-4708 to request a video visit or telephone visit.

2. Once your visit is scheduled, update your insurance or registration information over the phone. Any necessary paperwork will be forwarded to you.

3. Register online to access the Patient Portal.

4. A representative from the clinic will call you with the access code 15 minutes prior to the appointment.

How to Prepare for your Telephone Visit

1. Make sure you have activated your Patient Portal account.

2. Have a list of your child’s medication and any questions or concerns ready to discus with your child’s physician.  For those who do not have access to a device with a camera for a video visit, call 210-704-4708 to make arrangements for an in-office visit.

1. Call 210-704-4708 to request a video visit or telephone visit.

2. Once your visit is scheduled, update your insurance or registration information over the phone. Any necessary paperwork will be forwarded to you.

3. Register online to access the Patient Portal.

4. A representative from the clinic will call you with the access code 15 minutes prior to the appointment.

How to Prepare for your Video Visit

1. Make sure you have activated your Patient Portal account.

2. Confirm you have both audio and video capabilities on your mobile device, laptop, or desktop for video visits.

3. Have medications bottles nearby. If available, but not required, have home blood pressure monitor, thermometer, scale and pulse ox readings. 

Yes. Both video and telephone visits are covered by nearly all major medical insurances including Medicare and Medicare Advantage plans. Please check with your insurer for details. 

At this time, we are offering video and telephone visits to established patients only. However, we are accepting new patients and are happy to get you scheduled for an in-office visit to establish care. If you’d like to become a new patient, call 210-704-4708 to get connected to one of the many providers who are currently accepting new patients. 

Whether you choose to participate in a virtual medicine option or come to the clinic for a visit, setting up a Patient Portal account allows you to access your health records, view test results, manage billing, request prescription refills, ask questions, and set appointments with the click of a button. Parents can also access their children’s records through the Patient Portal. Patient Portal is password-protected and delivered via an encrypted connection, ensuring it is safe from unauthorized access.

Yes. We are still available to see you at all of our primary care and specialty locations. However, to protect against the spread of infectious disease, we are asking ALL patients to complete the eCheck-in process prior to visits. You will receive a text message with a secure link to compete eCheck-In. This will minimize the need to handle paper and writing utensils upon your visit. If you have completed all of the eCheck-in tasks ahead of time, you can take a seat in the waiting room without needing to visit the front desk.

Moreover, because our goal is to ensure our clinics continue to be safe places, we are implementing new visitation restrictions. Visitors are defined as “essential, vital, or necessary to the patient’s/client’s/resident’s care and well-being.” Caregivers accompanying patients to the clinic will be restricted to one person per patient, and will be screened based on CDC guidelines to make certain they do not infect others at our clinic. 

A video visit is appropriate for most evaluations. If you start a video visit and your provider determines that you need an in-person visit, one will be arranged for you. A telephone visit is by phone only (no video), and is used if you do not have video capability. Providers can use video or telephone visits to address anything from simple illnesses (like a cough or cold) to more complicated conditions (like diabetes or heart disease).

If further testing (such as blood work) or consultations are necessary, we will provide a referral and further instructions.

Before your visit, you’ll need to complete several important tasks.

• Make sure you have activated your Patient Portal account. 
• Confirm you have both audio and video capabilities on your mobile device, laptop, or desktop for video visits.
  

As soon as your appointment is made, complete the check-in process. During this process, you’ll update any personal information, medications, and allergies. You will also sign the Consent for Treatment document and provide a medical history. This information allows providers to address your concerns as timely and thoroughly as possible. Important: Please have check-in completed at least 2 hours before your scheduled video or telephone visit. If you have not completed the entire check-in process, you CANNOT begin a video visit.